How can we help?
Answers to the questions customers ask most.
Swapping
How does it work?
Enter your number and the amount on our home page. We show you exactly what you will receive and give you a code to dial. Dial it to send the airtime or points, and we pay you on M-PESA as soon as they arrive.
How long does it take?
Usually a few minutes. We pay as soon as your airtime or points arrive and our checks pass. Your first swap may take a little longer while we confirm it.
Which number gets the money?
For Safaricom airtime and Bonga, we pay M-PESA to the number you send from. For Airtel airtime, you tell us the Safaricom M-PESA number to pay.
What if I send a different amount?
Nothing is lost. We check it by hand and usually pay you for what actually arrived, at our rate. Send the exact amount to be paid fastest.
Are there any charges?
No. The amount we show is what you receive. We pay the M-PESA charges.
How do I send Bonga points?
Choose Convert Bonga, enter your Safaricom number and the points, then dial the code we give you and confirm with your Bonga PIN.
Payments
I sent airtime but haven't been paid
Open the link in the SMS we sent you to see your swap's status. If it has been more than 30 minutes, contact us with your phone number and the amount you sent.
My order expired before I sent the airtime
Start a new swap on the home page. If you already sent the airtime after it expired, don't worry: we will check it and contact you.
Is it safe?
Yes. We only ever pay to your own M-PESA number, and every payment is confirmed to you by SMS with the M-PESA reference.